Shipping & Returns Policy

Welcome to Paul Martin Strode, where we strive to provide exceptional products and services. Below you will find detailed information about our shipping and returns policies. Please read them carefully to ensure a smooth transaction and experience with our site.

Shipping Policy

Processing Time:

  • All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery estimates:

    • Standard Shipping: [2] to [5] business days

    • Expedited Shipping: [1] to [2] business days

  • Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

  • Paul Martin Strode is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Return Policy:

  • We offer a [14]-day return policy. If [14] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable):

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Returns:

  • To return your product, you should mail your product to: 12 Terrace Street, Embo, Dornoch
    United Kingdom, IV25 3PX

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

  • For questions related to refunds and returns, please contact us at info@PaulMartinStrode.co.uk